Store Policy
Return Policy
We want you to love your Chéri House piece. If something isn't right, we're here to help.
Store Credit
Eligible returns will receive store credit equal to the purchase price, issued as a Chéri House gift card with no expiration date.
Eligibility
To qualify for a return, items must meet all of the following conditions:
- Return request submitted within 14 days of delivery
- Item is unworn and unwashed
- Original tags are attached
- Item is in original packaging, including the Chéri House garment bag
Final Sale Items
All discounted items, including items purchased with a promo code, during a sale, or through early access, are final sale and not eligible for return or store credit, no exceptions.
How to Initiate a Return
Email us at contact@cherihouse.com within 14 days of receiving your order. Include your order number and reason for return. We will respond within 2 business days with return instructions.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a tracked service, as Chéri House is not responsible for items lost in transit on their way back to us.
Processing Time
Once your return is received and inspected, store credit will be issued within 3 to 5 business days.
Shipping Policy
Domestic Shipping (United States)
Free shipping on all swimwear orders. For domestic orders that do not include swimwear and for express delivery, shipping is calculated by the carrier at checkout.
Orders are processed within 2 to 3 business days. Once shipped, standard delivery typically takes 5 to 7 business days. You will receive a tracking number by email as soon as your order ships.
International Shipping
We currently ship to select international destinations. International shipping is calculated by the carrier at checkout, regardless of order contents. Customers are responsible for any customs duties, taxes, or import fees levied by their country.
Order Processing
Orders are processed Monday through Friday, excluding US federal holidays. Orders placed on weekends or holidays will be processed the following business day.
Address Accuracy
Please ensure your shipping address is correct at checkout. Chéri House is not responsible for orders delivered to an incorrectly entered address. If you notice an error after placing your order, contact us immediately at contact@cherihouse.com and we will do our best to correct it before shipment.
Lost or Damaged Packages
If your order arrives damaged or does not arrive within the expected window, please contact us at contact@cherihouse.com with your order number and we will work with you to resolve it.