Thank you so much for shopping with Chèri House. Please allow 2-3 days for your order to be processed (processing time is not the estimated delivery time). The estimated delivery can be found on the carriers website using the tracking number we will provide once your package is shipped. We do not ship Saturdays, Sundays, or holidays. Any orders that are made over the weekend will be processed the following Monday.
We ship orders to all US states and territories and Canada.
Lost/Stolen Packages
Once items are shipped it is the responsibility of the postal carrier to ensure packages are delivered safely. We will not issue refunds for lost or stolen packages. If your tracking information shows that your package was delivered, but you have not received it, please contact USPS at 1 (800) 275-8777 or FedEx at 1-800-463-3339 to file a Claim for the missing shipment.
Delivery Delays
We are aware of the unprecedented delays in delivery due to limited carrier availability caused by the COVID-19 and other organizational challenges in the postal system. For this, we cannot be held responsible. Please be sure to keep checking your tracking number for scheduled delivery updates and contact the carrier with any concerns.
Unsatisfied Customers are eligible to receive store credit if the item is returned within 10 days of receipt. Items must be unworn, unwashed, have original tags affixed and in original packaging.
Please note you will be responsible for all return shipping fees.
All discounted items, early access items and items purchased with a promo code are FINAL SALE.
Welcome to our Privacy Policy
Your privacy is critically important to us.
It is Cheri House’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://www.cherihouse.com/ (hereinafter, “us”, “we”, or “https://www.cherihouse.com/”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.
– Website Visitors
Like most website operators, Cheri House collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Cheri House’s purpose in collecting non-personally identifying information is to better understand how Cheri House’s visitors use its website. From time to time, Cheri House may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Cheri House also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://www.cherihouse.com/ blog posts. Cheri House only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
– Gathering of Personally-Identifying Information
Certain visitors to Cheri House’s websites choose to interact with Cheri House in ways that require Cheri House to gather personally-identifying information. The amount and type of information that Cheri House gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://www.cherihouse.com/ to provide a username and email address.
– Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
– Advertisements
Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Cheri House and does not cover the use of cookies by any advertisers.
– Protection of Certain Personally-Identifying Information
Cheri House discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Cheri House’s behalf or to provide services available at Cheri House’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Cheri House’s website, you consent to the transfer of such information to them. Cheri House will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Cheri House discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Cheri House believes in good faith that disclosure is reasonably necessary to protect the property or rights of Cheri House, third parties or the public at large.
If you are a registered user of https://www.cherihouse.com/ and have supplied your email address, Cheri House may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Cheri House and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Cheri House takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
– Aggregated Statistics
Cheri House may collect statistics about the behavior of visitors to its website. Cheri House may display this information publicly or provide it to others. However, Cheri House does not disclose your personally-identifying information.
– Cookies
To enrich and perfect your online experience, Cheri House uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Cheri House uses cookies to help Cheri House identify and track visitors, their usage of https://www.cherihouse.com/, and their website access preferences. Cheri House visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Cheri House’s websites, with the drawback that certain features of Cheri House’s websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Cheri House’s use of cookies.
– E-Commerce
Those who engage in transactions with Cheri House – by purchasing Cheri House’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Cheri House collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Cheri House. Cheri House does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
– Privacy Policy Changes
Although most changes are likely to be minor, Cheri House may change its Privacy Policy from time to time, and in Cheri House’s sole discretion. Cheri House encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change